We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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C'est très joli malheureusement c'est petite pour mon premier comander donc un peu déçu
Je pensais qu'ils étaient plus épais. c'est confortable et agréable
Пришли без коробки, не помялись, упакованы были тщательно. Кожа мягкая, с размером почти угадали - на русский 35 брали 5-ку на пробу - немного свободны в области носка, но не критично (на высоком подъёме держатся на застежке). Качество за такие деньги прекрасное. До Москвы доставили за 15 дней. Продавец положил внутрь милую резинку для волос в качестве подарка - очень приятно :)
натуральная кожа,очень удобные,размер точно 24.5
доставка в Екатеринбург 20 дней. 11. это 39 российский.
Прекрасно! Обувь кожаная, быстро пришли!
Thank you very much. Thanks for fast service and shipping. Good product.
просто замечательные туфли!!! Кожа мягкая, правда, тяжеловаты. Очень удобные. Размерная сетка соответствует. В точности соответствует картинкам. Доставка невероятно быстрая. Продавцом довольна, рекомендую всем. Возьму еще утепленные другого цвета. Супер-супер!!!
обувь очень понравилась ,спасибо продавцу за подарочек,очень приятно брала на 37 -8 отличо.
Туфельки очень мягкие, комфортно как в тапочках! на ножку садятся хорошо, под джинсы выглядят очень красиво! за свою стоимость очень хороши. закажу ещё красные. Единственный минус это имеют запах клея, но думаю она быстро выветрица. И я просила выслать их в коробке, продавец ответил хорошо, но пришли в пакете...Положил две резинки для волос
Спасибо! Как то по картинке сложилось другое впечатление и присутствует запах. На мою ногу(косточка) не подошли. Удачи!
супер, рекомендую мама довольна, в Севастополь пришли около месяца, в живую даже лучше, очень удобные, в подарок положили резинку для волос, спасибо, приятно. Рекомендую.
very Long processing time, also Long shipping time but good Quality shoes
брать на размер больше. хорошо, на полную ногу