SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Urban Simplicity Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.theonlineexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
British Pound Sterling (£)
Canadian Dollar (CA$)
Chinese Yuan (CN¥)
Euro (€)
Hong Kong Dollar (HK$)
Indian Rupee (Rs.)
Japanese Yen (¥)
New Zealand Dollar (NZ$)
South African Rands (ZAR)
US Dollar ($)
so comfortable! I would order again!
So comfy, the leather is so soft. The soles contribute to their comfort, stability.very comfortable and soft. Would purchase again.
perfect fit, great looking shoe, on time delivery
Absolutely love. not only do they look nice they are stylish and comfortable. Very pleased.
I am impressed with how adorable and how comfortable these are. I don't like anything that rubs my heel. These don't rub. I'm very happy with them.
Love these shoes. The first day I wore them I had two separate compliments from absolute strangers wanting to know where I purchased them from. What amazed me and most people rnrnsaid that they are genuine leather yet priced under $20 and they have the appearance of an expensive shoe. I will be buying more colors.
Unexpected fit.Sincerely a good product.Recommend!rn
No breaking in at all, soft and flexible..Great shoes, I ordered another pair! They look much better than the picture.
Very comfortable and soft. Would purchase again.
So comfy, the leather is so soft. The soles contribute to their comfort, stability
These were exactly what I expected. I am very pleased
This shoes is so comfortable you will want to wear it every day.
Good quality,adorable and comfy,5 star!!!
Nice and light, good fit. Accidentally bought two pair & decided to keep both
Fit exactly, super comfortable, color is true to expected color and arrived right on time. I'm already planning to buy another color.
These are very comfortable. They're well made. They look good with pants or skirts. The price is excellent too. The size is true and they fit me perfectly. I would definitely buy these again and would definitely recommend to a friend.